Have been blogging for a few days now but don't seem to have attracted any readers yet. If anyone should happen across this blog and has some advice I would be very grateful.
I see my blog progressing into a forum to lay out my thoughts on how policing and law and order in general have changed over the years since I have been involved in this strange occupation. One thing that I will comment on today is the increase in workload I have noticed over the years. I have always been quite proactive and much preferred to 'look for my own work' rather than rely on things that other people reported to me. I have often had some good results working this way. If I knew that drug dealers often dealt in a particular area I would patrol that area and often catch them. However I seem unable to work this way nowadays because of a large increase in 'nonsense' jobs.
I think some of the increase must come from the use of mobile phones. (Hey, how about we make the mobile phone companies pay towards policing?) However it also seems to come down to peoples ignorance and intolerance of each other.
I am sick to death of dealing with barking dogs, noisy neighbours, sticking door locks (I kid you not) playground arguments, name calling, abusive text messages, kids playing football, etc etc.
Any crimes I actually get to investigate are often delayed because the radio never stops calling your number.
The answer to this may sound simple. Get the call takers to reject the jobs that should not be dealt with by the police. However certainly in my force, the civilian call takers are given little or no training at all into what constitutes an police job and what doesn't. In practice this can mean that a more serious job could be downgraded and not get an adequate response.
I'm sure if you have had to phone the police recently you will have your own stories to tell, I have an example that I will refer to in the near future.
Anyhow Happy New Year and all the best to you and yours!
© Bob Slot 2006
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16 comments:
In my force Bob we have a department up at the dream factory....sorry, HQ which I'll call the Help Desk.
Not its given title but that would narrow down the location of Scumshire Police.
The Help Desk is manned solely by super heroes......ok... police constables, and there mission should they choose to accept it is to seek out jobs on the force queue that have been created by some biff, and after scratching their heads in incredulity either write it off or deal with it over the phone, thus freeing up the troops on the street.
This help desk now has the biggest list of jobs in the entire force and has become the rubbish dump for every district within the force.
Call takers should be given some training so they understand that not every call they receive requires an incident to be created.
I fully agree re civilian call handlers, they just don't have a clue. Just a pity the hierarchy don't have enough back bone to train the call takers so they know when to tell someone that it isn't a police matter!
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